GENERAL TERMS AND CONDITIONS
The general terms and conditions of the online store are made in accordance with the Consumer Protection Act (ZVPot-UPB2), based on the recommendations of the Chamber of Commerce and Industry of Slovenia and the international codes for e-business.The working hours of the online store are 24 hours a day and 7 days a week.Agis-technologies.com is an online store managed by Agis-Technologies, d.d., hereinafter referred to as the “seller”. We advise you to carefully read the terms and conditions below before using the online store page. When registering to agis-technologies.com, the visitor obtains a user name that is identical to his e-mail address and password. By registration, the visitor becomes a user and acquires the right to purchase. Use the web site to express your agreement to the terms and conditions mentioned. All private information will be strictly protected.The seller reserves the right to change the terms and conditions on Agis-technologies.com at any time without prior notice. All changes are binding on buyers, so we recommend that you regularly review the General Terms and Conditions.
All prices in the Agis-technologies.com online store are listed in EUR and include VAT. Agis Technologies, d.d. is a taxable person.Prices are valid at the time of the order and do not have a predefined validity. Offer valid until cancellation.The sales contract between the provider and the buyer is concluded at the moment when the buyer confirms the order (the buyer receives an electronic message about the status of the Order confirmed). From this moment, all prices and other conditions are fixed and apply to both the provider and the buyer.
METHOD OF PAYMENT
The buyer pays the supplier by pro forma in the sales account of the seller. You can settle the goods according to the pro forma invoice on the transaction account of the seller.Advance payment for items is only possible by prior arrangement. An advance payment that will be made without an agreement will not be a prerequisite for the purchase.
COSTS OF DELIVERY
Seller is obliged to assess on the basis of the order and to ensure the lowest possible shipping costs.The buyer is obliged to pay the shipping costs when the goods are taken, except in the cases:- for the ordering of individual items which, in addition to the description, include a note: “postage included in the price” or “free delivery”- in the event that it was previously agreed otherwise between the buyer and the seller,- in the event that the buyer wishes to pay the shipping costs under the invoice together with the invoice for the ordered goods,- The costs of preparing and sending shipments are free of charge for all products. When selecting the payment for delivery, GLS charges a commission for a transfer amounting to 1.99 eur.
ORDER OF GOODS
The customer can order the goods by telephone, e-mail or the Internet through the online store.You can send us corrections or additions to the order by e-mail or phone.The information on the concluded contract or the contract awarded is stored by Agis Technologies, d.d. The buyer can access the contract after an advance inquiry by e-mail. Before submitting an order, the consumer can change the quantity added or removed by the product, or correct its mistakes.Before submitting an order, the consumer can change the quantity added or removed by the product, or correct its mistakes.Before the final award of the contract, the consumer can verify the order of the order, where full review of the order is possible, including the quantity and price, and the possibility of correcting any errors. Only after confirming this choice will the order be actually submitted.
PROCEDURE FOR ORDERS
Before starting the order, the visitor does not need to register. The data is sent by the visitor later in the order phase.Purchase steps:Step 1: The buyer chooses the desired item and the quantity of the item between the offer of the online store, then clicks the button to add it to the basket. You get a summary of your order, click Finish Shopping, then enter your details for. Select the desired delivery method on this, click on Continue to select the method of payment and confirm your order.Step 2: After the submission of the order, the buyer receives a notice by e-mail that the order has been accepted.Step 3: If the buyer does not cancel the order, the order is processed again when the seller reviews the order, checks the availability of the ordered items and confirms the order or rejects it with a reason. Upon confirmation of the order, the seller informs the buyer by e-mail of the scheduled delivery time. The contract for the purchase of ordered items between the buyer and the tenderer is irrevocably concluded at this stage.Additional explanations on the purchase and use of all products.Every product must be tested in a safe way before using it. If you are not completely sure how to test the product, or if you are not sure that the product is safe to use and can cause material damage or damage to human health, please do not use the product, inform the seller and return the product. You use all products in your own way and ON OWN RESPONSIBILITY.We strive for the most detailed and accurate description of the products
CANCEL OF THE ORDER
The user can cancel the order within 2 hours after the submission of the order by e-mail or phone. In the e-mail, please indicate the following information: In the message title: Cancel the order
In the content of the message: a) the name of the product b) the name and surname of the buyer c) the address of the buyer
SUPPLY OF GOODS
If the goods are in stock, the seller will send the order within a few working days (up to 3 working days) dispatch the package to the addressee. In addition to goods, the customer receives an invoice.
In exceptional cases, when the goods are not available within the prescribed deadline, the buyer will be notified by e-mail or telephone.
Delivery is done through the contractual partner, GLS.
Delivery applies to the territory of Slovenia. For faster delivery or delivery outside the country of Slovenia, it is necessary to arrange by telephone or e-mail.
RIGHT TO CANCEL THE ORDER
According to the Consumer Protection Act (ZVPot), within 14 days of receiving the product, the customer can communicate to the company (by contact firstname.lastname@example.org or by phone 02 780 7802) to withdraw from the contract or order, without having to state the reason for his decision. The only cost charged to the buyer in connection with the cancellation of the contract is the direct cost of returning the goods (the cost of postage paid by the buyer). The goods must be returned to the seller by the consumer no later than 14 days after the cancellation message. We recommend that you inform us before returning to us by e-mail or call us at the telephone number to agree on the best return method.
We do not accept shipment with ransom.
The description of the right of withdrawal in accordance with Article 43. or the notice, if this right is not granted, in the event of withdrawal, the company shall return all received payments without delay, or at the latest within 14 days of receipt of the notice of withdrawal. If the consumer has already received the goods and withdraws from the contract, they are returned or handed over to the company or person authorized by the undertaking to receive the goods, without delay or within 14 days of the notice of withdrawal at the latest, unless the company offers to only return the returned goods. It is considered that the consumer returns the goods in good time if he sends it before the expiry of the 14 day repayment period.
Seller may withhold the repayment of received payments until the returned goods are returned or until the consumer provides proof that the goods have been sent back. Unless the company offers the opportunity to only take back the returned goods.
CAUTION! The possibility of withdrawal does NOT apply to legal entities. The buyer who withdraws from the contract or order must return the goods intact in the original packaging and in unchanged quantity. In the event that a physical injury has been found on the goods in order for the quantity to go wrong, the buyer is obliged to pay the damage.
The cancellation of the contract is not considered in the following cases:
– if the goods are damaged, dirty or visible traces of use (physical damage, contact with the liquid),
– If there is a damaged, dirty or missing accessories, instructions, or a security seal is broken, a warranty card.
Withdrawal form: http://www.pisrs.si/Pis.web/npbDocPdf?idPredpisa=PRAV11915&type=pdf
A REAL ERROR
Procedure for claiming a real error:
– The seller must deliver the goods to the consumer in accordance with the contract and is responsible for the the real error of their fulfillment.
– The error is real:
– 1. if the thing does not have the characteristics necessary for its normal use or for marketing;
– 2. if the item does not have the characteristics necessary for the particular use for which the buyer buys it,
which was known to the seller or should have been known to him;
– 3. If the thing does not have characteristics and characteristics that were expressly or silently agreed, or prescribed;
– 4. if the seller has delivered a thing that does not match the pattern or model, unless the sample or model was shown only for notification.
– The suitability of goods for normal use is assessed against the normal goods of the same type and taking into account any seller’s declaration of the characteristics of goods supplied by the seller or the manufacturer, in particular by advertising, presentation of the product or goods themselves.
– For the liability for actual errors, the provisions of the law governing the obligations shall apply, unless otherwise provided by this Act.
– The consumer can claim his rights from a material error if he informs the seller of the error within two months from the day the error was detected.
– The consumer must describe in detail the error in the error message and allow the seller to examine the item.
– The error message can be communicated by the consumer in person to the vendor, the seller must issue the certificate, or send it to the store where the item was purchased, or to the agent of the seller with whom the contract was concluded.
– Article 37b
– The seller is not liable for actual goods defects that appear after the two years have elapsed since the thing was delivered.
– If the subject of the contract between the seller and the consumer is a used thing, the seller is not liable for actual goods defects that appear after a year has passed since
the thing was delivered.